Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
Sales Exclusively to Business Customers Our store is exclusively intended for business customers (B2B). As a business buyer, you acknowledge that the 14-day right of withdrawal applicable to private consumers does not apply to your purchases.
How to Make a Return To request a return, contact us at: contact@airmastersdirect.com. Returns must be sent to the following address: FRANCE CLIM (partner) — 10, rue des Artisans, 57300 Hagondange, France.
If your return is accepted, we will send you a return shipping label together with instructions on how to send your package. Items returned without first requesting a return will not be accepted.
Non-Returnable Items We do not accept returns for the following items:
- Custom-made products or special orders
- Sale items
- Gift cards
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and resolve it.
Exchanges The fastest way to obtain a replacement is to return the item concerned and, once the return has been accepted, make a separate new purchase.
Refunds We will notify you once we have received and inspected your return. If the refund is approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at: contact@airmastersdirect.com.