Terms and Conditions of Sale
Last updated: August 19, 2026
These General Terms and Conditions of Sale ("GTC") govern sales made on the Air Masters Direct website. Any order implies their unreserved acceptance by the Customer.
1. Seller's Identity
The site is operated by LTA Air Conditioning Sàrl, a company established at 4 Route de Zoufftgen, L-3598 Dudelange, Luxembourg, registered with the Luxembourg Trade and Companies Register under number B236867 and identified for VAT under number LU31617648.
Email address: contact@airmastersdirect.com.
2. Scope of Application – Exclusively Professional Sales
The shop is intended exclusively for professionals acting within the scope of their commercial, industrial, artisanal, or liberal activity. By placing an order, the Customer confirms that they are acting for professional purposes and have the capacity and necessary authorizations to commit the company they represent.
The rules specific to consumers, particularly the right of withdrawal applicable to certain distance contracts, are not applicable to professional orders placed on the site.
3. Products and Technical Information
The essential characteristics of the products are presented on the product sheets and, when available, in the downloadable technical data sheets. Photographs and illustrations are for informational purposes only and are not contractual.
The Customer is responsible for selecting the product, its power, configuration, dimensions, and compatibility with the intended installation. In case of doubt, they should seek advice before ordering. Products must be installed, connected, and commissioned by a qualified professional, in accordance with the manufacturer's instructions, best practices, and applicable standards.
The seller may make minor modifications that do not reduce the performance or use of the product, particularly when these result from a manufacturer's evolution.
4. Price
Prices are indicated in euros, exclusive of taxes or inclusive of all taxes depending on the mention displayed on the site. The applicable VAT is calculated in accordance with regulations and the situation declared by the Customer.
Delivery costs, any taxes, and other applicable fees are indicated before final validation of the order. The seller may modify its prices at any time, but the invoiced price is that displayed and accepted at the time of the order, subject to the correction of an obvious error.
5. Order and Contract Conclusion
The Customer selects the products, provides their professional contact details, reviews the summary, and accepts these GTC before validating their order. They are responsible for the accuracy of the information provided, particularly the billing and delivery addresses and the VAT number.
Automatic receipt of the order does not constitute final acceptance. The contract is concluded when the seller confirms the order by email and, in the case of immediate payment, after payment validation. The seller may refuse or cancel an order in case of incomplete or obviously erroneous information, unavailability, payment incident, suspicion of fraud, or prior dispute.
As products are ordered from the factory after receipt of the Customer's order, any request for modification or cancellation must be submitted immediately in writing. It can only be accepted with the seller's written agreement and may result in invoicing for costs already incurred. Unless otherwise agreed, products specially ordered, configured, or sourced for the Customer cannot be returned or exchanged.
6. Payment
Available payment methods are those offered during the order placement, including card payment via Shopify Payments and bank transfer when offered. The amount is due according to the conditions displayed at the time of order. An order paid by bank transfer is processed only after effective receipt of funds.
In case of late payment in a commercial transaction, late payment interest is due as of right from the day following the due date, at the legal rate applicable to commercial transactions in Luxembourg, as well as recovery costs provided for by applicable legislation.
7. Availability and Delivery Time
Products are generally ordered from the factory after order validation. The announced delivery time of 1 to 2 weeks is an indicative estimate from the order confirmation and, if applicable, the receipt of payment. It may vary depending on manufacturer availability, product configuration, destination, and carrier.
The seller informs the Customer as soon as possible of any significant delay or unavailability. A reasonable delay does not allow the Customer to unilaterally cancel the order or claim compensation, unless there is a mandatory contrary provision or an express written commitment from the seller on a firm date.
8. Delivery, Transfer of Risks and Receipt
Deliveries are offered in France and Luxembourg, to the addresses and according to the methods available during the order. Costs are calculated based on destination, weight, volume, and carrier.
The Customer must ensure that the delivery location is accessible and suitable for receiving packages or pallets. Costs resulting from an incorrect address, absence, unjustified refusal, or uncommunicated access conditions may be invoiced to them.
Risks are transferred to the Customer upon handover of the products to the carrier, unless there is a mandatory contrary rule. Upon delivery, the Customer must immediately check the number of packages, the condition of the packaging, and the apparent condition of the products. Any anomaly must be noted with precise and detailed reservations on the transport document, then reported without delay to the carrier and the seller, with photographs and supporting documents. General mentions such as "subject to unpacking" are not sufficient.
9. Retention of Title
The seller retains ownership of the products until full payment of the price, fees, and accessories. However, the transfer of risks occurs in accordance with the preceding article. Until full payment, the Customer must keep the products identifiable, not use them as collateral, and immediately inform the seller of any seizure or third-party claim.
10. Claims, Conformity and Warranty
All claims must be sent to contact@airmastersdirect.com specifying the order number, product reference, nature of the defect, and including photographs and any useful documents.
Products benefit from applicable legal guarantees and, where applicable, the manufacturer's commercial warranty indicated in the product documentation. The warranty does not cover normal wear and tear, improper selection, unsuitable storage, non-conforming installation or commissioning, lack of maintenance, unauthorized modification, abnormal use, unsuitable electrical or hydraulic supply, nor external damage or transport-related damage not reported upon receipt.
No return can be made without prior written agreement and instructions from the seller. Acceptance of a return does not constitute acknowledgment of liability. If the warranty is applicable, the seller may, depending on the case and within the limits permitted by law, organize diagnosis, repair, replacement, or the issuance of a credit note.
11. Liability
The seller is liable for direct damages attributable to it within the limits provided by law. It cannot be held responsible for damages resulting from improper selection, non-conforming installation, misuse, lack of maintenance, or non-compliance with instructions and applicable standards.
Within the limits authorized by law, the seller is not liable for indirect losses such as loss of operation, production, turnover, customers, or profit. Its total liability under an order is limited to the amount excluding taxes actually paid for the product causing the damage. This limitation does not apply in cases of gross negligence or intentional fault, or when a mandatory provision prohibits it.
12. Force Majeure
Neither party shall be held responsible for any delay or non-performance resulting from an event reasonably beyond its control, including but not limited to natural disaster, fire, war, strike, epidemic, major breakdown, cyberattack, shortage, transport interruption, administrative measure, or unforeseen supplier failure. Affected obligations are suspended for the duration of the event. If the event continues, the parties will consult to determine the consequences for the order.
13. Intellectual Property
Trademarks, photographs, texts, manuals, technical data sheets, plans, and other content remain the property of their respective owners. Their provision does not entail any transfer of rights. Any unauthorized reproduction or exploitation is prohibited.
14. Personal Data
Personal data processed in connection with orders is managed in accordance with the Privacy Policy available on the site. Any request concerning data can be sent to contact@airmastersdirect.com.
15. Applicable Law and Disputes
These GTC and the sales resulting therefrom are governed by Luxembourg law, excluding its conflict of laws rules. The parties will first seek an amicable solution. Failing agreement, the courts of the seller's registered office will have sole jurisdiction, subject to any mandatory contrary provision.
16. General Provisions
If a clause is declared void or unenforceable, the other provisions remain in force. Failure to immediately exercise a right does not constitute a waiver. In case of contradiction, specific conditions expressly accepted in writing for an order prevail over these GTC.
The applicable version is that published and accepted on the date of the order. The seller may modify the GTC for future orders.